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FAQs

  • We currently offering West Malaysia shipping only.
  • We deliver to addresses and post office boxes within West Malaysia.
  • Orders are dispatched within 1 business day of final payment.
  • Tracking details will be sent via email.
  • Shipping fees are RM10 flat rate.
  • We will contact you if there are other additional charges or amendment.
  • If goods are faulty, not fit for purpose or do not match description, you may choose between a replacement or refund.
  • Returns are accepted if sent back to us within 14 days of buyer receiving item.
  • Buyer is responsible for postage.
  • The package must be unopened.
  • If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order.

We strive to serve you better and if you find difficulties in search your products kindly let us know and we are glad to help you out.

To start puchase in our store, kindly follow these simple steps.

  1. Go through categories
  2. Select the product and click on it to view full information
  3. Select “Add to Cart” or select option if available
  4. Go to “Checkout”
  5. You can register an account for future references or you could just shop as guest without register an account
  6. You still need to fill in information as address and contact number
  7. You can pay via Manual Transfer or ipay88
  8. If you still have any enquiries just contact Support

We strive to solve your problem in a fast and professional manner. You find the solution to most product issues on our online support site or by contacting us.

In-warranty Returns
In the event we are unable to resolve your problem here and you have a product covered by our warranty terms (see below), our customer support will explain the easiest way to return your headset. You will always need your receipt or other proof of purchase to claim under the warranty.

One-year limited warranty
A limited one-year warranty applies to all Gelombang Cekal Sdn Bhd products purchased from an authorised reseller. Bring the products to our shop with proof of purchase.